Privacy Policy

Last Updated: February 2026

Introduction

Luminax ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our website and use our services.

1. Information We Collect

Information You Provide Directly: When you submit a contact form, we collect only the information you voluntarily provide: your email address and message content. We do not collect your name, phone number, or other personal identifiers.

Automatically Collected Information: When you visit our website, we may automatically collect certain technical information:

  • Browser type and version
  • IP address (anonymized when possible)
  • Pages visited and time spent on our site
  • Referral source
  • Device type and operating system

Cookies: We use only essential cookies required for basic site functionality, such as cookie consent preference storage. No tracking or analytics cookies are used without explicit consent.

2. How We Use Your Information

We use collected information for the following purposes:

  • Responding to your inquiries and messages
  • Sending periodic newsletters (if you opt in)
  • Improving our website functionality and user experience
  • Complying with legal obligations
  • Preventing fraudulent activity and ensuring site security

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise disclose your personal information to third parties. Your data is never shared with marketing partners, advertisers, or commercial entities. Information is shared only when required by law or to enforce our terms.

4. Data Retention

We retain contact form data only as long as necessary to respond to your inquiry or provide requested services. Typically, this is no longer than 12 months unless longer retention is required by applicable law.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or destruction. However, no online transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Access and Correction: You have the right to access, correct, or delete personal information we hold about you. Contact us at [email protected] to request access.

Cookie Management: You can decline non-essential cookies through our cookie consent banner. Essential cookies required for site functionality cannot be declined.

Unsubscribe: If you receive newsletters from us, you can unsubscribe at any time by clicking the unsubscribe link in the email.

7. GDPR Compliance (UK and EU)

For users in the United Kingdom and European Union, we comply with the General Data Protection Regulation (GDPR). We process personal data lawfully based on legitimate interest (responding to inquiries, improving services) and explicit consent (for newsletters). You have rights to access, correct, delete, and restrict processing of your data under GDPR.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by updating the "Last Updated" date at the top of this policy.

10. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Luminax
23 Regent Street
London, SW1Y 4PH
United Kingdom
[email protected]
+44 20 7946 0713

Summary: Luminax collects minimal personal information, uses it only for providing our services, never shares it commercially, and respects your privacy rights under GDPR and other applicable laws.